Terms of Service

Last updated: October 8, 2025

1) Introduction & Agreement

Welcome to Floa Software Solutions Ltd ("Floa," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our websites, applications, and AI-powered software and services (collectively, the "Services").

By creating an account, clicking "I agree," or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

Contact for all matters: privacy@getfloa.com

Company details: Floa Software Solutions Ltd, Company No. 16376075, registered office: 167–169 Great Portland Street, London, England, W1W 5PF.

2) Definitions

Account: Your registered profile enabling access to the Services.
Customer, you, your: The individual or entity using the Services.
Customer Content: Any data, text, files, prompts, images, videos, audio, or other materials you (or your end-users) submit to or through the Services, including AI Inputs and generated Outputs.
Documentation: Our user guides, help articles, and other materials describing the Services.
Order: Any online order, plan selection, or written order form specifying your subscription tier, features, and pricing.
Subprocessors: Third parties engaged by us to process data in connection with the Services.

3) Eligibility

You must be at least the age of majority in your jurisdiction and capable of forming a binding contract to use the Services. If you are agreeing to these Terms on behalf of an organization, you must have authority to bind that organization.

4) Account Registration & Security

You must provide accurate information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. Notify us immediately at privacy@getfloa.com if you suspect unauthorized access.

5) The Services

We provide AI-enabled tools to help you create, manage, and operate digital products and related workflows. We may update or modify features from time to time. Certain features may be identified as Beta or Pre-release and are provided as-is with no guarantees and may change, break, or be discontinued at any time.

6) Customer Content (Inputs & Outputs)

6.1 Ownership

As between you and Floa, you own your Inputs and Outputs (subject to any third-party rights and applicable law). You are solely responsible for Customer Content, including obtaining permissions and lawful bases for any personal data.

6.2 License to Floa

You grant Floa a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Content only as necessary to provide, secure, support, and improve the Services; to comply with law; and to prevent fraud/abuse. We do not use your Customer Content to train third-party foundation models without your explicit consent.

6.3 Model Providers & Third Parties

We use infrastructure and AI model providers (e.g., Azure OpenAI/OpenAI). We impose contractual and technical restrictions so providers process data only to deliver the Services to you. Use of some features may be subject to additional provider terms and policies.

6.4 Backups & Data Loss

We implement reasonable safeguards; however, you are responsible for maintaining appropriate backups of Customer Content.

7) Acceptable Use Policy

You agree not to:

Violate laws or third-party rights (including IP, privacy, export, or sanctions laws).
Upload or generate unlawful, harmful, deceptive, defamatory, or hateful content; or content that exploits minors.
Attempt to reverse engineer, decompile, or access the Services or models except as permitted by law.
Probe, scan, or test system vulnerabilities; interfere with or disrupt the Services.
Use the Services for spam, malware, phishing, fraud, or surveillance without a lawful basis.
Circumvent technical limits, rate limits, or usage quotas; resell or white-label the Services without our written consent.
Use the Services in High-Risk scenarios where failure could lead to death, personal injury, or severe environmental/financial harm (e.g., critical infrastructure, life-support, autonomous weapons).
Send communications (email/SMS/WhatsApp) without proper consent and compliance with applicable laws (e.g., anti-spam, e-privacy, telecom rules).

We may suspend or terminate Accounts for violations of this Section.

8) AI Outputs: Accuracy & Use

AI outputs may be inaccurate, incomplete, or biased. You are responsible for independently evaluating Outputs and for your reliance on them. No professional advice: Outputs are not legal, medical, financial, or other professional advice.

9) Third-Party Services & Integrations

The Services may interoperate with third-party products (e.g., payment processors, analytics, messaging, CRMs). We do not control and are not responsible for third-party services; your use of them may be governed by their terms and policies.

10) Plans, Pricing, Billing & Taxes

Subscriptions & Auto-Renewal: Paid plans renew automatically for successive terms unless cancelled in your Account before renewal.
Fees: You agree to pay all fees specified in your Order. We may modify prices with prior notice for future terms.
Trials: If you sign up for a trial, at its end you may be automatically moved to a paid plan unless you cancel.
Refunds: Fees are non-refundable except where required by law or expressly stated otherwise.
Taxes: Fees are exclusive of taxes; you are responsible for all applicable taxes, duties, and charges.
Chargebacks/Non-payment: We may suspend or terminate the Services for unpaid or disputed amounts not resolved in good faith.

11) Confidentiality

Each party may receive Confidential Information of the other (including non-public business, technical, and security information). The receiving party will use the same degree of care it uses to protect its own similar information (and at least reasonable care), will use it only as permitted under these Terms, and will not disclose it except to personnel and providers under similar confidentiality obligations.

12) Privacy, Data Protection & DPA

Our Privacy Policy describes how we process personal data and is incorporated by reference.

Roles: For our website, account, and internal analytics, Floa is controller. For Customer Content processed on your behalf, Floa is processor and our Data Processing Addendum (DPA) applies.
International Transfers: Where applicable, we use SCCs/IDTA and additional safeguards.
Subprocessors: We maintain a current list: /legal/subprocessors.

Privacy inquiries & requests: privacy@getfloa.com

13) Intellectual Property; Feedback

Except for your Customer Content, all rights in the Services and our trademarks, logos, and content are owned by Floa or its licensors. You grant Floa a perpetual, irrevocable, royalty-free license to use Feedback (ideas, suggestions) to improve the Services with no obligation to you.

14) Publicity (Optional)

We may identify you (name and logo) as a customer in our marketing materials and website. You may opt out anytime by emailing privacy@getfloa.com.

15) Service Availability; Support; Beta

We aim for high availability but do not guarantee uninterrupted service. We may provide support per your plan and Documentation. Beta/Pre-release features are provided as-is without commitments and may be withdrawn.

16) Warranties & Disclaimers

You represent that you have the necessary rights to Customer Content and your use will comply with these Terms and laws.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

17) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE/GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES IS LIMITED TO THE AMOUNT PAID OR PAYABLE BY YOU TO FLOA FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

18) Indemnification

18.1 By You

You will defend, indemnify, and hold harmless Floa and its affiliates against claims, damages, liabilities, costs, and expenses arising from: (a) your Customer Content; (b) your use of the Services in violation of these Terms or law; or (c) any third-party claim alleging that Customer Content infringes or misappropriates rights.

18.2 By Floa (IP Infringement)

If a third party claims that the Services (as provided by Floa) infringe its IP rights, we will defend you and pay damages finally awarded (or settlement we approve), provided you promptly notify us and cooperate. We may, at our option: (i) modify or replace the Services; (ii) procure the right for continued use; or (iii) terminate the affected Services and refund any prepaid, unused fees for the remaining term. This Section does not apply to claims arising from combinations with non-Floa products, your modifications, or use not in accordance with these Terms or the Documentation.

19) Suspension & Termination

We may suspend or limit the Services immediately if: (a) needed to protect the Services or users; (b) you breach these Terms; or (c) required by law.

Either party may terminate for material breach if not cured within 30 days after written notice. You may terminate at any time via your Account for convenience (no refund unless stated in Section 10).

Upon termination, your access ceases. We will make Customer Content export available for 30 days after termination (except where prohibited by law or security). We may delete data thereafter per our retention and backup schedules.

20) Export Controls & Sanctions

You must comply with applicable export, re-export, and sanctions laws. You may not access or use the Services in restricted jurisdictions or for prohibited end uses.

21) Anti-Bribery; Modern Slavery

You will comply with applicable anti-bribery and anti-corruption laws and must not engage in any form of modern slavery or human trafficking in connection with the Services.

22) Governing Law & Venue

These Terms are governed by the laws of England and Wales, excluding conflict-of-laws rules. The courts of London, England have exclusive jurisdiction, and each party waives objections to venue. If you are a consumer, mandatory local law protections may also apply.

23) Changes to the Services or Terms

We may modify the Services and these Terms from time to time. If changes are material, we will provide notice (e.g., in-app or email). Your continued use of the Services after the effective date of changes constitutes acceptance.

24) Notices

We will send notices to the email associated with your Account. You will send notices to: privacy@getfloa.com.

25) Miscellaneous

Force Majeure: Neither party is liable for delays/failures due to causes beyond reasonable control.
Assignment: You may not assign these Terms without our prior written consent; we may assign to an affiliate or in a corporate transaction.
Subcontractors: We may use subcontractors (including Subprocessors) with appropriate safeguards.
Severability: If any provision is unenforceable, the remainder remains in effect.
No Waiver: Failure to enforce a provision is not a waiver.
Entire Agreement: These Terms (and any Orders, DPA, and incorporated policies) are the entire agreement and supersede prior agreements on the subject.

Incorporated & Linked Documents

Contact

Questions about these Terms or the Services? Email privacy@getfloa.com.